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FAQ
What information will you collect when I make a purchase and how is it used?All personal information provided in our website will only be used for order processing. In order to ensure smooth transaction, the following data is required to process all orders: your credit card information (including credit card number, expiration day, name on the card, CCV number, billing address), shipping address, phone number (for postman to contact you in case the parcel cannot be delivered) and email address (to receive email confirmations). We use the information you provide to respond to your requests, customise your future shopping experience, improve our site and functionality, and communicate with you. We won't sell, trade or disclose your personal information including email to third parties, promise! Read our Privacy Policy for more information. |
What name will appear on my credit card statement?SAMPSON STORE |
I live outside of UK, does Sampson Store ship to my country?We ship to most of the EU countries. For the rest of world, please order from our Hong Kong site. |
What is the delivery charge?The delivery charge depends upon the recipient's country. Free delivery is available for the UK and certain other countries. Please kindly refer to the "Shipping Options" section in Sales and Refunds Policy. |
How is the packing of my order?We will first wrap the product with bubble wrap, then put it into a specially made Corrugated Fiberboard to ensure that the product will not be damaged during shipping. There is no logo or company name on the parcel to ensure the privacy of our customer. For packaging details, please refer to: paper box envelopes gift *If the product cannot be placed in an envelope, we will switch to Discrete Paper Box packaging. Is there any sales tax?As per the current VAT regulations, the standard VAT rate is 5% for condom products and 20% for others. |
Can I buy more than one item in one order?Yes. We will ship all items in one batch and charge the shipping fee as stated in the delivery method of your choice. |
Will there be any custom tax that I have to pay?It depends. Please kindly note that in case custom tax applies, customer is responsible for it. Also, if the ordered items are not conformed to the import regulations of your country and thus kept or confiscated by custom, Sampson Store will not be responsible for any lost, including but not limited to the postage and the item cost. So please check with your local regulations before ordering. |
If I have entered my address wrongly, how will the order be processed?There will be a return address in every order we sent out. If the parcel returned to our office, we will charge for the exact postage (usually higher than the amount that you paid in the order) that courier charge and then we will send the order again with the corrected address. |
If the parcel was lost during delivery, how will the order be processed?If you have not receive the order two weeks after the time listed in the expected delivery date, please contact us. |